How long does delivery usually take for fragrance samples within the UK?

We process your order within 1 business day, and standard delivery typically takes 2-4 business days across the UK. Once your order ships, you'll receive an email with tracking details so you can follow its journey.

Do you offer free shipping for fragrance samples?

Yes! For orders over £30 within the UK, we provide free standard shipping. Otherwise, shipping costs are calculated and shown at checkout so you know exactly what to expect.

Can I return an opened fragrance sample if I’m not happy with it?

For hygiene reasons, we only accept returns of unopened fragrance samples unless the item is faulty, damaged, or incorrect. In those cases, you can return them opened or unopened within 14 days for a refund or replacement. Just be sure to contact customer service first.

What is the process for returning a faulty or incorrect scent sample?

Please get in touch with our customer service within 14 days of receiving your order, provide your order details and photos if possible. We'll guide you through the return process. Return shipping costs are on us if the item is faulty or incorrect. Use a 'Signed For' service and pack your samples carefully, since perfume samples are hazardous goods and need special handling.

How soon will I receive a refund after returning fragrance samples?

Once we receive and inspect your returned samples, we’ll process your refund within 14 days. Refunds are credited back to your original payment method, and we’ll keep you updated throughout the process.

Shipping & Returns

UK Shipping

We offer reliable Shipping & Returns services across the United Kingdom for all our fragrance samples. Our focus is on providing smooth and efficient shipping across the UK.

Delivery Times:
Standard UK Delivery: 2-4 business days.
Orders are processed within one business day, ensuring a prompt delivery experience.

Shipping Costs:
Charges are calculated at checkout based on your location and order size. Enjoy free UK shipping for all orders over £50.

Order Tracking:
Once your order ships, you will receive a confirmation email containing tracking details. This enables you to monitor your package every step of the way.

International Shipping:
We currently ship primarily within the UK. For any international orders, please contact us to discuss shipping options and costs in detail.

Returns & Refunds

Your Consumer Rights (UK)

Under the Consumer Rights Act 2015, you have 14 days from the date of receiving your order to cancel your purchase for any reason and obtain a full refund.

Return Policy:

Unopened Items: Fragrance samples that remain unopened and in original condition may be returned within 14 days for a full refund.

Opened Items: Due to safety and hygiene regulations, we cannot accept returns on opened fragrance samples unless they are faulty, damaged, or not as described.

Faulty or Incorrect Items: If you receive a faulty, damaged, or incorrect item, you may return it (opened or unopened) within 14 days for a full refund or replacement.

How to Return an Item:

Contact us within 14 days of receiving your order to initiate the return process.
Provide your order number and reason for the return.
We will give you return instructions and the appropriate return address to send the items back.
Please securely package the items in their original condition to avoid damage during transit.
Send the items back to us. You are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Important Return Shipping Information:

Use a Signed For Service: We highly recommend using a 'Signed For' delivery option when returning items. If you choose otherwise, apply adequate postage. Jiffy envelopes generally need to be sent as 'Large Letters'.

Lost Returns: We cannot be held responsible for lost goods you return. Please use a 'Signed For' service to protect your parcel. If lost, you can claim back the value from Royal Mail. Responsibility for lost items lies with the sender, not TwentyTwo Scents. Keep your tracking receipt until you receive acknowledgement or credit.

Packaging: We advise returning goods using padded packaging, such as a jiffy bag, to reduce damage risk during transit.

Perfume Shipping Requirements: Royal Mail classifies perfumes as hazardous. When returning, notify the post office about the perfume samples inside original packaging. An ID8000 label will be applied to comply with dispatch requirements.

Refund Processing:

Upon receipt of returned items, we will inspect and process your refund within 14 days. Refunds will be made to your original payment method. Please note that return shipping costs are not refundable unless the return is due to our error.

Damaged or Incorrect Items:

Please inspect your order upon delivery. For quick resolution, report any damage or issues within 48 hours by contacting us with photos of the damaged item and packaging. This helps us file claims and arrange replacements or refunds swiftly. We will arrange replacements or full refunds and cover all return shipping costs where appropriate.

Contact Us - Shipping & Returns

If you have questions about Shipping & Returns, please contact us. Our team at TwentyTwo Scents is happy to assist you with any enquiries regarding your order, shipping, or returns.