Refund Policy

Refund Policy

At TwentyTwo Scents, we want you to be completely satisfied with your fragrance sample purchases. We understand that choosing the right scent is personal, which is why we offer a fair and transparent refund policy.

Your Consumer Rights

Under UK Consumer Contracts Regulations, you have the right to cancel your order within 30 days of receiving your items for any reason and receive a full refund.

Returns & Refunds for Unopened Items

We accept returns of unopened items in their original condition within 30 days of delivery. To qualify for a refund:

  • Items must be unopened and unused
  • Items must be in their original packaging
  • You must contact us within 30 days of receiving your order

Opened Items

Due to the nature of fragrance products and hygiene regulations, we cannot accept returns of opened or used samples unless the item is:

  • Faulty or defective
  • Damaged during shipping
  • Not as described on our website

If you receive a faulty, damaged, or incorrect item, please contact us within 30 days with your order number and photos of the issue. We will arrange a full refund or replacement at no additional cost to you.

How to Request a Refund

To initiate a return and refund, please:

  1. Contact us at twenty2scents@gmail.com within 30 days of receiving your order
  2. Provide your order number and reason for return
  3. Include photos if the item is faulty, damaged, or incorrect

Once we approve your return request, we will provide you with return instructions.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged, or sent incorrectly. We recommend using a tracked and signed delivery service to ensure your return reaches us safely.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 14 days. Refunds will be issued to your original payment method.

Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged or Faulty Items

If your order arrives damaged or faulty, please report the issue within 48 hours of delivery by emailing us at twenty2scents@gmail.com with:

  • Your order number
  • Clear photos of the damaged or faulty item
  • A description of the issue

We will resolve the issue swiftly by offering a full refund or replacement.

Questions?

If you have any questions about our refund policy, please don't hesitate to contact us. We're here to help make your experience with TwentyTwo Scents as smooth as possible.